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Giant Indooroopilly cannot accept refunds on SALE items (this includes items purchased during promotional events such as a Flash Sale, Black Friday, EOFY or Online Shopping Night), we can however offer an exchange or credit note. Please be aware that any items purchased as part of a WAREHOUSE SALE promotion are final sale and are not eligible for return or refund.
In the case of unavailable stock on an exchange, the customer will receive a credit or full refund as preferred.
Giant Indooroopilly would like to clearly state that we are unable to provide exchange or refund on SALE items for Australian or International orders unless the item is deemed as faulty or damaged. If the stock is available, Giant Indooroopilly will accept size exchanged on SALE items.
In the case of faulty or damaged goods, Giant Indooroopilly reserve the right for a complete assessment of the product once received. If assessed as faulty or damaged, Giant Indooroopilly will send a replacement item subject to stock availability. If unavailable, a credit will be issued. Giant Indooroopilly will inform the customer within 72 hours of receiving faulty or damaged goods with an assessment notice via email.
Please note in the case of delivery delays, Giant Indooroopilly will not be held responsible.
Customers are responsible for all shipping and handling costs on return items except in the case of faulty or damaged goods.
An original invoice or a copy of the original invoice must accompany all refunds and exchanges.
Giant Indooroopilly will take no responsibility for items lost in transit and it is recommended for this reason all returns/exchanges are sent via registered post.
It may take 7-10 business days from the date an item was returned for the customers account to be refunded.
All money will be refunded to the credit card from which original payment was received.